Support
How can we help?
Answers to the most common questions. Can't find yours? Get in touch.
I can't sign in
Use “Forgot password” on the sign-in page. Check that you verified your email address after signing up.
I paid but don't have access
Access is granted when the payment provider confirms your payment, usually within a minute. Refresh Vault → Membership. If it still shows pending after 15 minutes, contact us with your payment receipt.
A download link expired
Download links are intentionally short-lived for security. Click Download again to generate a fresh link.
My video progress didn't save
Progress saves every few seconds while a lesson plays and when you leave the page. Make sure you're signed in and on a stable connection.
Cancel or change my plan
Go to Vault → Settings → Membership, or contact support.
Remove my business from the lead database
Email us from the address in question and we'll add it to the suppression list.
Still stuck? Contact support.